As many of you saw in my New Year's Eve recap, I was wearing a lovely pink gown. It fit nicely, was floor length, and it was very comfortable. By and large, a rare finding.
When I got home and was getting ready for bed, to my dismay, I noticed that the evening bag I chose to wear with it had created dozens of pulls in the fabric on my left hip. There was nothing particularly odd about the evening bag; it had your typical sequins and beads over it. Well, maybe if I dry cleaned it, they would somehow miraculously shrink.
They didn't.
The dress came from a well-known retailer and I was shocked at the poor quality of the garment. Not in it's construction, which was excellent, but in the fabric choice. Who would have ever thought that an evening bag could damage an evening gown so much?
This past weekend, I gathered up my dress and my receipt with the hopes of getting a partial store credit for poor quality. Seemed reasonable to me. And even if it was against store policy, it was something that could be done for a good customer.
I arrived at the counter and told the girl everything. I hemmed it, I wore it, and my bag damaged it, which spoke obviously to the poor quality of the dress. She seemed sympathetic and called over her manager. Who wasn't sympathetic in the least. "Store policy says that we cannot return worn merchandise or merchandise that was damaged." I tried to explain to her that anyone could have damaged it, given the poor quality of the fabric. She stated that she had not had "many" complaints about that dress and maintained that she would not do anything. That's when I pulled out the big guns.
"Well," I said shrugging, "I'm more than happy to spend the clothing allowance for me and my husband at another store. Are you willing to send me to another store in this economy? Because that's where this is headed. I don't want to go somewhere else, but you're leaving me little choice."
Finally, reluctantly, she called over some other manager. As soon as he arrived, she told him my tale with her spin. That I damaged and wore it and wanted to return it. That's when the original cashier spoke up and tried to correct the inaccurate tale she was weaving. As soon as she finished, the bitch manager said, "I need to speak to you," and pulled the girl off to the side. I hope she didn't get in too much trouble.
The new manager said that he could see that I was a good customer and that he was willing to do the return based on that, but he made it clear that he was making an exception. He went on to explain that they are starting to use more delicate fabrics and that I would "need to be careful" in the future. Many such garments will have warning labels about the delicacy of the fabric. This one didn't, I promptly informed him. (For any of you who know me even a little, I'm exceptionally careful with all my things, especially clothes.) I told him I didn't want the money back on my card, or even the full amount in a store credit. He put the full amount back on my card anyway and saved a customer. I thanked him for doing this and expressed my disappointment in the quality. I also told him that the original cashier was very helpful, hoping to allay some of the tongue lashing she was no doubt still receiving.
I left, feeling vindicated.
What are your takes on the situation? Did I push it too far? Should I have just eaten the more than $100 I spent on the dress just to have worn it once?